Return and refund policy

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must meet the following conditions:

• Condition: Item must be unworn, unused, with all original tags attached.
• Packaging: Item must be in its original packaging.
• Proof of Purchase: A receipt or purchase confirmation is required.

Methods and Fees

How to Initiate a Return

To start a return, please contact us using one of the following methods:

• Email: info@estilolatinos.com
• Phone: +1 7709124609

After submitting your return request, we will review your eligibility and provide further instructions.

Return Address

All returned items must be sent to the following address:

4763 Buford Hwy NE, Chamblee, GA 30341, USA

Please note:

• Returns sent without prior request will not be accepted.
• We recommend using a trackable shipping method to ensure safe delivery.
• Return shipping is free — we will provide a prepaid return label upon approval of your return request.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt. We will evaluate the issue and arrange a free replacement or refund for you.

To report a problem:

• Email: info@estilolatinos.com
• Phone: +1 7709124609

Please include your order number, a description of the issue, and photos if available.

Package Lost in Transit

If your package is lost during transit and you have provided the correct address at checkout, we will gladly reship your order for you.

• Unless you request a refund, we will wait 30 days for the package to arrive. If the package has not been delivered after 30 days, we will process a refund for you.
• Our customer service team will check the order status every 1-2 weeks and update you accordingly.

Cancellation

• Customers may cancel their order free of charge within 24 hours of placement.
• If the order has already been shipped, the customer must follow the return process to return the item.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Earrings, studs, lip rings, and nose studs — for hygiene and safety reasons, these items are ineligible for return or exchange once unsealed or worn.
• Rings, necklaces, and bracelets that are custom-produced based on measurements or personalization you provide.
• Sale items marked as final sale.
• Gift cards.

If you have questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is:

1. Return your current item following the steps above.
2. Once your return is accepted and processed, place a new order for the item you want.

This ensures you receive your desired item without waiting for the refund to process.

Refunds

After we receive and inspect your returned item, we will notify you of the refund decision:

• Approved Refunds: If approved, the refund will be processed to your original payment method within 10 business days.
• Processing Time: Please allow additional time for your bank or credit card company to reflect the refund.
• Delayed Refunds: If more than 10 business days have passed since your refund was approved, please contact us at info@estilolatinos.com.

Contact Us

For any questions regarding returns, refunds, or exchanges:

• Shop Name: EstiloLatino
• Email: info@estilolatinos.com
• Phone: +1 7709124609
• Address: EstiloLatino Customer Service, 4763 Buford Hwy NE, Chamblee, GA 30341, USA
• Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (Eastern Time)
• Response Time: We will respond within 24–48 hours.

We are committed to providing a smooth and transparent return experience for all customers.