FAQ

Thank you for visiting the EstiloLatino FAQ page. We have carefully compiled the most frequently asked questions and answers from our customers to help you quickly find the information you need. If you still have questions after browsing, please feel free to contact our customer service team at any time.

1.1 How do I register an EstiloLatino account?

You can register an account by following these steps:

Click the "Register" button in the upper right corner of the website
Fill in your email address, set a password, and confirm it
Enter your name and phone number
Read and agree to the "User Agreement" and "Privacy Policy"
Click "Register Now" to complete the registration process
The system will send a verification email to your inbox; click the link in the email to complete email verification

1.2 What should I do if I forget my password?

If you forget your login password, please follow these steps:

Click the "Forgot Password" link on the login page
Enter the email address you used to register
Click the "Send Reset Link" button
Log in to your email and check for the password reset email from EstiloLatino
Click the link in the email to set a new login password
After setting the new password, you can log in with your new password

Note: The password reset link is valid for 24 hours after being sent. Please complete the operation promptly. If you don't receive the email, please check your spam folder.

1.3 How do I modify my personal account information?

After logging in, you can modify your personal information by following these steps:

Go to "My Account" page
Click the "Profile" tab
You can modify the following: name, phone number, email address, shipping address, password, etc.
After modifications are complete, click "Save" to confirm the changes

If you need to modify your email address, the system will send a verification link to the new email. Please complete verification before the change takes effect.

1.4 How do I delete my account?

We are sorry to see you considering account deletion. If you genuinely need to close your account, please contact our customer service team (info@estilolatinos.com) and provide the following information:

Registered email address
Phone number linked to the account
Reason for account deletion (optional)

We will verify and process your request after receiving it. After account deletion, all personal data will be handled in accordance with our privacy policy. Please Note: Deleted accounts cannot be restored, and any ongoing orders or incomplete transactions must be resolved first.

2.1 How do I place an order?

You can complete your shopping by following these steps:

Browse product categories or use the search function to find products you need
Click on the product image to go to the product detail page to learn about specifications, materials, sizes, prices, etc.
Select the appropriate color, size, and quantity
Click the "Add to Cart" button
Confirm the items in your cart and click "Checkout"
Fill in or select your shipping address
Choose your shipping method and payment method
Confirm order information and click "Submit Order"
After completing payment, you will receive an order confirmation email

2.2 How do I check my order status?

After logging into your account, you can check your order status by following these steps:

Go to "My Orders" page
You can see all order lists, including order number, order date, product information, order amount, order status, etc.
Click on a specific order to view detailed shipping information and order progress

Order Status Explanation:

Pending Payment: Order has been created, waiting for payment
Paid/Pending Shipment: Payment successful, we are preparing your products
Shipped: Products have been shipped from the warehouse, in transit
Delivered: Products have been delivered and signed for
Completed: Order transaction completed
Cancelled: Order has been cancelled
Refunding/Refunded: Refund is being processed or has been completed

2.3 Can I modify or cancel my order?

Modifying Orders: Before the order is shipped, you can modify the following information:

Shipping address and contact information
Some product specifications (such as color, size) or quantity (requires customer service contact)
Shipping method

How to modify: Go to "My Orders," click the "Modify Order" button on the target order.

Cancelling Orders: Before the order is shipped, you can cancel the order at any time:

Go to "My Orders," click the "Cancel Order" button on the target order
Select a cancellation reason and confirm
After successful cancellation, the payment will be refunded to your original payment method within 10 business days

Note: If the order has already entered the shipping process (status shows "Shipped"), it cannot be directly cancelled. Please apply for a return and refund according to the return process.

2.4 How do I use coupons or discount codes?

On the checkout page, you can use coupons by following these steps:

On the shopping cart page, click "Use Coupon/Discount Code"
Enter the discount code you received
Click the "Apply" button
The discount amount will be automatically deducted from the total order amount

Usage Rules:

Only one coupon or discount code can be used per order
Coupons cannot be used in conjunction with other offers (except where specifically stated in promotional activities)
Some products may not participate in promotional activities; please refer to the product detail page for details
Coupons have an expiration date; please use them within the valid period

2.5 How do I add products to my wishlist?

While browsing products, you can click the "Wishlist" icon (heart shape) on the product page to add products to your wishlist. After logging into your account, you can view and manage your saved products in "My Wishlist" for easy purchase later.

3.1 What payment methods does EstiloLatino accept?

We accept the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Discover
Debit Cards: Bank cards with Visa or MasterCard logos
E-wallets: PayPal, Apple Pay, Google Pay

All payments are settled in US Dollars (USD).

3.2 What are the reasons for payment failure?

If your payment fails, possible reasons include:

Incorrect payment information: Please check if your card number, expiration date, CVV security code, and billing address are correct
Insufficient funds: Please confirm that your credit or debit card has sufficient available credit
Bank security controls: Some banks block online transactions for security reasons; we recommend contacting your bank's customer service to lift the restriction
Card status issues: The credit card may be expired, frozen, or has reached its usage limit

If you still cannot complete payment after excluding the above reasons, you can try using a different payment method.

3.3 Why was my transaction rejected?

We reserve the right to reject any transaction for the following reasons:

Suspected fraud or unauthorized activity
Invalid or expired payment information
Insufficient funds or credit limit reached
Violation of our terms of service
Technical errors or system issues

If your transaction is rejected, please contact your bank first to confirm your account status, or contact our customer service team (info@estilolatinos.com) for assistance.

3.4 How long does it take to confirm an order after payment?

Using credit cards, PayPal, and other online payment methods, after successful payment, the order will be processed immediately. The order status will be updated to "Paid/Pending Shipment" within 1-2 hours, and an order confirmation email will be sent to you.

3.5 Currency Conversion and Foreign Transaction Fees

All product prices are displayed in US Dollars (USD)
If you are shopping from other countries or regions, your bank or payment provider may charge currency conversion fees
EstiloLatino is not responsible for any foreign transaction fees charged by your bank or payment provider

3.6 How do I get an invoice?

After order confirmation, an electronic invoice will be automatically sent to your registered email address. The invoice will include: product details, applicable taxes, shipping fees, and total payment amount. If you need a VAT invoice, please contact our customer service team.

4.1 What shipping methods are available?

We provide free standard shipping.

Shipping Method	Delivery Time	Shipping Fee
Free Standard Shipping	4-7 Business Days	Free Shipping

4.2 How are shipping fees calculated?

All orders enjoy free shipping service with no shipping fees required.

4.3 How do I track my order?

After your order ships, you will receive an email containing a tracking number. You can check the shipping progress through the following methods:

Log into your account, go to "My Orders" page, click on the specific order to view shipping information
Click the tracking link in the email to directly go to the shipping tracking page
Use the logistics company's official website or a third-party shipping tracking platform and enter the tracking number to query

4.4 Can I specify a delivery time?

Currently, we cannot specify an exact delivery time. However, you can fill in your delivery preferences in the remarks (such as "Weekday Delivery," "Weekend Delivery"), and we will do our best to accommodate your request. If you have special needs, please contact our customer service team for coordination.

4.5 Can I modify my shipping address?

Before the order is shipped, you can modify the shipping address. Please log into your account, go to "My Orders," and click the "Modify Order" button on the target order to make changes. If the order has already been shipped, the address cannot be modified. We recommend contacting the logistics company to try to intercept the package.

4.6 What should I do if I find the packaging damaged upon delivery?

Please carefully inspect the packaging before signing for delivery. If you find the packaging is damaged, deformed, or the product is abnormal, please:

Refuse to accept and return it to the courier on the spot
Take photos of the damage
Contact our customer service team (info@estilolatinos.com) within 24 hours and provide photo evidence

We will arrange a refund or reshipment for you.

5.1 How do I apply for a return?

You can apply for a return within 30 days after receiving the product. The return steps are as follows:

Log into your account, go to "My Orders"
Find the order that needs to be returned, click "Apply for Return"
Select the return reason (damaged product/different from description/wrong item/other)
Upload photos of the product as evidence
Submit the return application and wait for review

After the review is approved, we will send you the return address and return instructions via email.

5.2 Which products are not eligible for return?

The following products are not eligible for the return policy:

Jewelry items such as earrings, studs, lip rings, and nose studs (for hygiene and safety reasons, these items are ineligible for return or exchange once unsealed or worn).
Items such as rings, necklaces, and bracelets that are custom-produced based on the measurements you provide.

5.3 What conditions must returns meet?

Returned products must meet the following conditions:

Products kept in original packaging with all accessories complete
Products have not been used, worn, washed, or altered
Original invoice or electronic receipt attached
Tags and labels intact and undamaged

5.4 Who pays for return shipping costs?

For returns due to product quality issues, wrong shipment, or missing items, shipping costs are covered by us
For returns due to personal reasons (don't like it/size doesn't fit/changed mind, etc.), return shipping costs are borne by the buyer

5.5 How long does it take for a refund to arrive?

Refund processing and arrival times are as follows:

Refund Method	Processing Time	Arrival Time
Original payment method (Credit/Debit Card)	1-3 Business Days	10 Business Days
PayPal	1-3 Business Days	10 Business Days
Bank Transfer	1-3 Business Days	10 Business Days

5.6 Where will the refund be sent?

The refund will be returned to the payment method you used for the original order. If you need the refund sent to a different account, please contact our customer service team for assistance.

5.7 Can I apply for a refund if I haven't received the product?

If you haven't received the product within the estimated delivery time, please contact us first to check the shipping status. If the product is confirmed lost or unable to be delivered, we will arrange a full refund or reshipment for you.

6.1 How do I choose the right size?

Each product detail page provides a detailed size chart and measurement guide. You can:

Check the product size chart and compare with your body measurements to choose
Read the size description carefully to understand if it runs large or small
If you still have questions, contact our customer service for professional advice

6.2 What should I do if the product I received doesn't match the website images?

We strive to ensure that product images match the actual products. However, due to lighting, monitor settings, and other factors, there may be slight color differences. If the product you received is seriously different from the description, please:

Take photos of the product situation
Contact customer service and provide photo evidence
We will arrange a return and refund or reship the correct product for you

6.3 What should I do if the product has quality issues?

If the product you received has quality issues (such as damage, loose seams, fading, etc.), please:

Take photos within 24 hours of receiving the product
Contact customer service and provide photo evidence
Based on the situation, we will arrange a refund, compensation, or exchange for you

6.4 How can I learn more about product details?

You can view the following information on the product detail page:

Product name, brand, material, color, size
Product images (multi-angle display)
Detailed descriptions and usage instructions
Customer reviews and Q&A

If you need more information, please contact our customer service.

7. Technical and Account Security Questions

7.1 What should I do if the website is not accessible?

If you cannot access our website, please try the following methods:

Clear browser cache and cookies
Change to a different browser or use another device
Check if your internet connection is working properly
Try again later; there may be temporary server maintenance

If the problem persists, please contact our customer service for feedback.

7.2 What should I do if my account is hacked?

If you find any unusual activity in your account, please do the following immediately:

Use the "Forgot Password" function to reset your login password
Contact customer service (info@estilolatinos.com) to report account security issues
Check recent orders; if you find any unauthorized transactions, please inform us

We will help you secure your account and investigate the situation.

7.3 How do I ensure payment security?

To ensure your payment security, please follow these guidelines:

Use strong passwords: Create complex passwords with letters, numbers, and special symbols
Protect personal information: Never share your credit card number, CVV security code, or account password with anyone
Review your statements regularly: Check your bank and credit card statements for any unauthorized transactions
Identify phishing websites: Ensure you are visiting the official EstiloLatino website (URL starts with www.estilolatinos.com)

7.4 Why do I need to verify my email?

Verifying your email is an important step in ensuring account security. After verification, you can:

Reset your password via email
Receive order confirmations and shipping notifications
Get promotional activity information
Increase your account security level

8. Customer Feedback and Reviews

8.1 How do I submit a product review?

After your order is delivered, you can review purchased products in "My Orders." Your review content will help other customers learn about the products and is an important reference for us to improve our service.

8.2 How do I submit suggestions or feedback?

We value your feedback greatly. You can:

Send an email to info@estilolatinos.com
Leave a message during customer service chat
Leave your valuable feedback in the order review after completing your purchase

9. Customer Service

9.1 How do I contact customer service?

You can reach us through the following methods:

Email: info@estilolatinos.com
Phone: +1 7709124609
Online Chat: Click the chat icon in the lower right corner of the website during business hours

9.2 What are the customer service hours?

Our customer service hours are:

Monday to Saturday: 10:00 AM - 6:00 PM (Eastern Time, USA)

Outside of business hours, you can contact us via email. We will respond to your email inquiries within 24 hours.

Contact Us

If you cannot find the answer you need on this FAQ page, please feel free to contact us through the following methods. Our customer service team will respond to your email inquiries within 24 hours and provide immediate assistance during business hours.

Company Name: EstiloLatino

Email: info@estilolatinos.com

Phone: +1 7709124609

Mailing Address:

EstiloLatino Customer Service Department 4763 Buford Hwy NE, Chamblee, GA 30341, USA

Business Hours:

Monday to Saturday: 10:00 AM - 6:00 PM (Eastern Time, USA)